House rules

In order to provide and maintain the optimal quality of care, the following are our house rules:


  1. In order to schedule an appointment by phone you can reach us at 040-254 16 39 or by email at
  2. You can reach us by phone Monday to Thursday from 08:30 until 12:00 and 13:00 until 17:00. On Fridays you can reach us until 15:00.
  3. Would you like to cancel an appointment? Do so at least 48hours prior to the appointment. An appointment on Monday has to be cancelled on Friday. We hope for your understanding.
  4. If an appointment is cancelled  “last minute” or in case of a no-show, the following rules apply:
    1. We send a letter about our policy or will inform you about our policy by phone when rescheduling the appointment.
    2. If this happens a second time we are forced to bill the reserved time at euro 1,- per reserved minute, with a minimum of 19,50.
      You will receive an invoice from us.
    3. If this happens three or more times in a period of five years, we will bill euro 2,- per reserved minute, and you will get an invoice from us.
  5. We try our best to make sure your appointments are with the same dentist. If there are pain issues this might not always be possible.
  6. For emergencies on working days after 17:00 and during weekends, call the following number: 040-311 19 15. You will be connected to the emergency dentist in Eindhoven.
  7. We try to work on schedule and prefer it if you are on time as well. We do our best to prevent appointments from running late. It can, however, happen that due to unforeseen circumstances the next patient has to wait a little while. We are hoping for your understanding.



  1. For your first visit you will be asked an extensive medical questionnaire. The results are, of course, included in medical secrecy for privacy reasons.
  2. Are you using blood thinners or other medication? Are you allergic? Are you pregnant? Please notify your dentist, dental hygienist or denturist. This could affect your treatment.
  3. Are there any other factors we should keep in mind, such as dentist anxiety? Please do not hesitate to tell us. We will be able to treat you better when we know your needs.
  4. For extensive treatments the practitioners of De Polders will always provide the estimated costs. Only after you have agreed to this, the treatment will start.



  1. Our bills are processed by Infomedics. Infomedics sends the bills directly to your health insurer. You will only receive a bill of the amount you are required to pay.
  2. Bills by Infomedics are sent by mail. Do you prefer them to be on paper? Please notify the receptionist.
  3. Did you receive a bill from De Polders? We use a 14-day payment period.
  4. In case of overdue payments, we hand the bill over to a collection agency.
  5. You are responsible for the costs of a treatment. Consider uninsured care and possible “own risk”  from your basic insurance. Make sure you are aware of the policy terms of your insurer. Naturally, we will do our best to assist you with this.


  1. If there are changes in your personal data, such as an address change. Notify our receptionist of this at your earliest convenience.
  2. Pets are not allowed inside the practice. Unless it is a recognized assistance animal.
  3. Smoking is not allowed inside the practice.
  4. We bear a high standard when it comes to privacy. We will always handle your records confidentially and with care.
  5. De Polders is not responsible for damage, loss or theft of your properties.
  6. Questions, complaints or feedback? Call or email us at: 040-2541639 or We will do our best to answer you within the next two business days.
  7. We will do the best we can to help you be satisfied. In case you are not content about your treatment or the manner in which you were approached, let us know. Our practitioners are members of recognized complaints commissions: if it truly necessary, you can contact those.

Aanmelden voor onze praktijk?

Hier kan een stukje tekst komen over het aanmelden binnen jullie praktijk. Hoe werkt het? Wat heb je nodig? Etc.

Wat zeggen onze klanten